Our affiliation, up front: EU261 Flight Delay is an affiliate partner of AirHelp, a competitor of Bott & Co. If you start a claim with AirHelp through our links and it succeeds, AirHelp pays us a commission. We have no commercial relationship with Bott & Co. We do not score or rate companies: this review sets out facts from Bott & Co’s own website, checked on 10 November 2026. Details: affiliate disclosure · editorial policy.
In short: Bott and Co Solicitors Ltd is an SRA-regulated law firm in Wilmslow, Cheshire. It charges a flat 42% plus VAT – £225 plus VAT on a £520 claim – so you keep £250. It pays court fees itself, though its FAQ mentions higher administrative fees if court action is needed. It takes claims connected with England or Wales. Trustpilot showed 4.7 from 2,906 reviews on 10 November 2026.
Key facts
| Legal entity | Bott and Co Solicitors Ltd, St Ann’s House, Parsonage Green, Wilmslow, Cheshire SK9 1HG; company no. 8615712 |
|---|---|
| Regulation | Solicitors Regulation Authority (SRA) number 605593 |
| Rules it claims under | EU261 and UK261, for flights that left or arrived in England or Wales, or were operated by an English or Welsh airline |
| Baggage claims | Not stated |
| Standard fee | Flat 42% excluding VAT; table: £225 on a £520 claim |
| Legal action | Bott pays court fees and costs; its FAQ says administrative fees increase if court action is needed – amount not stated |
| Payout | Bank transfer (cheque on request); aims to pay within 14 days of receiving the airline’s money |
| If the airline pays you | Agreed fee still payable, plus a per-passenger administration fee (amount not stated) |
| Other ratings shown | Feefo 4.7/5 from 13,465 reviews (own site) |
Checked on 10 November 2026 on Bott & Co’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.
Who runs Bott & Co
The firm is Bott and Co Solicitors Ltd, St Ann’s House, Parsonage Green, Wilmslow, Cheshire SK9 1HG, company number 8615712. It is authorised and regulated by the Solicitors Regulation Authority (SRA number 605593). That makes it the only provider in our reviews that is a law firm rather than a claims or debt-collection company: its solicitors are subject to the SRA’s professional rules, and complaints about its service can be taken to the Legal Ombudsman after the firm’s own complaints procedure.
What it does
Bott & Co claims compensation for delayed and cancelled flights and denied boarding under EU261 and UK261. Its FAQ says it has jurisdiction where the flight left or arrived in England or Wales, or was operated by an English or Welsh airline – so its service is aimed at flights with a link to England and Wales. Its FAQ says out-of-pocket costs such as taxis, food and parking are not covered, and we found no baggage claim service on the pages we read.
Its site says it has helped “more than 760,000 passengers claim over £86 million in compensation from 171 different airlines”. These are its own figures.
Fees
Bott’s fees page describes “a simple flat fee of 42% of the compensation amount” and publishes this table, with VAT added on top:
| Compensation | Fee (excl. VAT) | Fee with 20% VAT |
|---|---|---|
| £220 | £93 | £111.60 |
| £260 | £113 | £135.60 |
| £350 | £150 | £180 |
| £520 | £225 | £270 |
Its client terms list £270 as the charge on a £520 (€600) claim and say VAT is added at the current rate (20%). Because £270 equals £225 plus 20% VAT, we read the terms’ figures as VAT-inclusive, which matches the fees page – but the wording is not explicit, so ask Bott to confirm. Nothing is payable if the claim fails.
Legal action
Bott writes to the airline first and gives it 30 days to respond. If the airline does not pay, the FAQ says Bott takes the claim to court, paying the court fees and any expert reports. The fees page says: “We will pay for all court fees, and any costs relating to your claim.” The FAQ’s fees section also says that where court action is needed “there will be an increase in administrative fees to cover some of the extra work involved”, with details in its terms; we did not find an amount on the pages we read.
Bott’s site highlights two 2014 Court of Appeal decisions that shaped UK flight delay claims: Huzar v Jet2.com (technical faults are not normally extraordinary circumstances) and Dawson v Thomson Airways (the six-year limitation period in England and Wales).
How a claim works and what you provide
- Check: use its calculator with your flight number, date, airline and airports. A booking reference or e-ticket helps but is not strictly required.
- Sign up: give your full name, co-passengers’ names, contact details and bank details, and sign its terms. A boarding pass or booking confirmation is ideal as proof you flew, but its FAQ says it is not essential.
- Handling: Bott contacts the airline and, if needed, issues court proceedings. If the airline contacts you directly, tell Bott straight away.
- Payout: the airline pays Bott; Bott deducts its fee and pays you the balance.
If the airline pays you directly after you instruct Bott, its FAQ says you still owe the agreed fee plus a per-passenger administration fee (amount not stated). Cancelling after the 14-day cooling-off period means paying its costs “calculated on the assumption that you would have won your claim”, according to its terms.
Payment and timing
Payment is normally by bank transfer, with a cheque on request. The airline can take 7 to 42 days to pay Bott, and Bott aims to pay you within 14 days of receiving the money. Its FAQ estimates 4 to 6 weeks in total if the airline pays straight away, and several months to over a year if the claim is litigated.
Trustpilot and other ratings
On 10 November 2026, Trustpilot’s profile for bottonline.co.uk (“Bott and Co Solicitors”) showed a TrustScore of 4.7 from 2,906 reviews. Bott’s own site displays a Feefo rating of 4.7/5 from 13,465 reviews. Neither platform verifies the content of reviews.
Pros and cons
Pros
- A firm of solicitors, regulated by the SRA
- Published sterling fee table
- Firm pays court fees; no court-action percentage surcharge
- Experience with leading English cases
Cons
- 42% plus VAT – among the larger shares we compared
- Higher administrative fees mentioned for court cases, amount not stated
- Limited to flights connected with England or Wales
- Fee still due, plus an admin fee, if the airline pays you directly
Who it suits
Bott & Co suits passengers on flights to or from England and Wales who want a regulated law firm handling their claim, particularly where the airline is likely to defend it in court. If your case is straightforward, compare the cost with claiming yourself – including the small claims court route – or with the providers in claim companies compared.
What you keep on a €600 or £520 claim
Per passenger, for a successful claim on a long-distance flight (the top compensation band).
| Scenario | You keep of €600 | You keep of £520 |
|---|---|---|
| Standard (£225 + 20% VAT = £270) | About €297.60* | £250 |
| With court action | Not stated | Not stated |
* Bott publishes sterling figures only; the euro figure is our illustration (42% + 20% VAT). Its client terms list £270 as the charge on a £520 claim and also say VAT is added; £270 equals £225 plus 20% VAT, so we read it as VAT-inclusive – ask Bott to confirm before you sign.
For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.
Our relationship
We are an AirHelp affiliate; we have no commercial relationship with Bott & Co. Bott & Co did not see this review before publication, and nobody paid for it.
Further reading
- Claim companies compared: fees, VAT and what you keep
- How to claim compensation yourself, free
- AirHelp review (our affiliate partner)
- All claim company reviews
Bott & Co: frequently asked questions
Is Bott & Co a real law firm?
Yes. Bott and Co Solicitors Ltd is a firm of solicitors in Wilmslow, Cheshire, regulated by the Solicitors Regulation Authority (SRA number 605593).
How much does Bott & Co charge?
Its fees page describes a flat fee of 42% of the compensation, excluding VAT; its table shows £225 on a £520 claim. With VAT at 20% that is £270, leaving you £250. Nothing is charged if the claim fails.
Can Bott & Co take my case if I flew from Scotland or abroad?
Its FAQ says Bott has jurisdiction if the flight left or arrived in England or Wales, or was operated by an English or Welsh airline. For other flights, ask Bott before you sign up.
How long does Bott & Co take?
Its FAQ gives about 4 to 6 weeks if the airline pays straight away, several months to over a year if the claim goes to court, and the airline itself can take 7 to 42 days to pay Bott.
Sources
- Bott & Co – fees – Bott and Co Solicitors Ltd
- Bott & Co – flight delay compensation FAQ – Bott and Co Solicitors Ltd
- Bott & Co – terms and conditions (flight claims) – Bott and Co Solicitors Ltd
- Bott & Co – flight delay compensation – Bott and Co Solicitors Ltd
- Trustpilot – bottonline.co.uk – Trustpilot
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.