Our affiliation, up front: EU261 Flight Delay is an affiliate partner of AirHelp, a competitor of AirClaim. If you start a claim with AirHelp through our links and it succeeds, AirHelp pays us a commission. We have no commercial relationship with AirClaim. We do not score or rate companies: this review sets out facts from AirClaim’s own website, checked on 10 November 2026. Details: affiliate disclosure · editorial policy.
In short: AirClaim is run by Air Claim SA in Voluntari, near Bucharest. It charges 29% plus VAT on success and an extra 12.32% plus VAT if court action is needed. Assuming 20% VAT, you keep €391.20 of €600 (€302.50 after court action). Compensation is paid in euros and bank charges are not covered. Its price list was last updated in July 2021. Trustpilot showed 4.2 from 564 reviews on 10 November 2026.
Key facts
| Legal entity | Air Claim SA, Bd. Pipera 1/VI, Hyperion Towers, Voluntari, Ilfov, Romania; Trade Register J2023016631402; CUI 39395976 |
|---|---|
| Listing | Listed on the Bucharest Stock Exchange (about page) |
| Rules it claims under | EU261 (about page) |
| Baggage claims | Its menu lists lost-luggage compensation; a fee for it is not stated |
| Standard fee | 29% plus VAT (rate not stated) |
| Legal action | Additional 12.32% plus VAT, only if compensation is obtained |
| Payout | Paid in euros by the method you choose; bank charges are not covered. Timing not stated |
| Languages | 17, including English, Romanian, German, Spanish, Italian, Polish, Hungarian |
| Versions | Price list last updated 28 July 2021; terms 5 January 2024 |
Checked on 10 November 2026 on AirClaim’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.
Who runs AirClaim
The contracting company is Air Claim SA, a Romanian joint-stock company with its registered office in Voluntari, Ilfov County (Bd. Pipera 1/VI, Hyperion Towers), Trade Register number J2023016631402 and fiscal code (CUI) 39395976. Its “About us” page says it was founded in 2017, has handled claims since 2018 and is listed on the Bucharest Stock Exchange. We found no claim-specific regulator registration on the pages we read.
What it does
AirClaim handles claims for delayed and cancelled flights and overbooking under EU Regulation 261/2004. Its site menu also lists “Compensation for lost luggage”, but the price list does not set out a separate baggage fee (its “other claims” band is also 29% plus VAT). We found no specific description of UK261 on the pages we read. The site is published in 17 languages, including English, Romanian, Spanish, German, Italian, Polish, Hungarian, Bulgarian, Greek, French, Dutch, Turkish and Portuguese.
Fees
According to its price list (“last update” 28 July 2021):
- Service fee: 29% of the compensation, plus VAT, only on success.
- Court action fee: an additional 12.32% plus VAT, added to the amicable-stage fee and payable only if compensation is obtained.
- VAT rate: not stated. For illustration we used 20%, giving 34.8% in total (or 49.58% with court action).
- Bank charges: the price list says transfer costs are not AirClaim’s liability.
On that basis you keep €391.20 of €600, or €302.50 if the claim went to court. On £520, £339.04 or £262.16. The actual VAT depends on AirClaim’s rules and your country, so ask for the figure that applies to you.
Legal action
Its terms (5 January 2024) say Air Claim SA decides at its discretion whether to start legal proceedings, and that it bears the legal costs of proceedings it starts, even if they fail. If the airline pays after proceedings have started, both the service fee and the legal action fee apply.
How a claim works and what you provide
- Check: the homepage lets you scan or upload a boarding pass, or enter details manually.
- Sign: sign the claim form online, by hand or as a scan, and revoke any existing mandate for the same claim (terms 2.1, 4.1, 4.2).
- Provide data: name, contact details, type of disruption, delay length, airline, flight number, date, route and a description of what happened. For other passengers you need a valid power of attorney; for minors, the child’s full name, date of birth and parents’ or guardians’ names and signatures.
- Payout: AirClaim deducts its fees and transfers the rest by the method you choose.
If the airline pays you directly, you must tell AirClaim as soon as reasonably possible; it then invoices its fees and any legal costs. Consumers in the EU, EEA and UK can withdraw within 14 days of the service starting at no cost. After that, the terms say you must pay amounts due, including where the airline has already confirmed payment.
Payment
For EU261 claims, compensation is paid in euros, by the method you select. No timeframe is stated; the terms note that obtaining compensation “may take a considerable period of time”. Bank charges are not covered by AirClaim, which matters if you receive euros into a sterling account.
Trustpilot
On 10 November 2026, Trustpilot’s profile for airclaim.com showed a TrustScore of 4.2 from 564 reviews. Trustpilot does not verify reviews.
Pros and cons
Pros
- Standard fee below 35% before VAT
- AirClaim bears legal costs if court action fails
- Publicly listed company
- Site in 17 languages; boarding-pass scan
Cons
- VAT on top, rate not stated
- Court surcharge brings the total close to 50%
- Bank charges not covered; payout in euros
- Price list last updated in 2021
Who it suits
AirClaim may suit passengers with an EU261 claim who are paid into a euro account and are comfortable with a Romanian contracting company. UK passengers should check how VAT and bank charges affect a sterling payout. Compare all providers in claim companies compared, or claim yourself for free.
What you keep on a €600 or £520 claim
Per passenger, for a successful claim on a long-distance flight (the top compensation band).
| Scenario | You keep of €600 | You keep of £520 |
|---|---|---|
| Standard (29% + 20% VAT) | €391.20 | £339.04 |
| With court action (41.32% + 20% VAT) | €302.50 | £262.16 |
AirClaim does not give a VAT rate; we used 20% for illustration. The VAT actually charged depends on its rules and your country.
For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.
Our relationship
We are an AirHelp affiliate; we have no commercial relationship with AirClaim. AirClaim did not see this review before publication, and nobody paid for it.
Further reading
- Claim companies compared: fees, VAT and what you keep
- How to claim compensation yourself, free
- AirHelp review (our affiliate partner)
- All claim company reviews
AirClaim: frequently asked questions
How much does AirClaim charge?
Its price list (last updated 28 July 2021) gives 29% plus VAT on a successful claim, and an additional 12.32% plus VAT if court action is needed – payable only if compensation is obtained. The VAT rate is not stated.
Where is AirClaim based?
Its terms name Air Claim SA, registered office in Voluntari, Ilfov County, Romania (Trade Register J2023016631402, CUI 39395976). Its “About us” page says the company is listed on the Bucharest Stock Exchange.
Who pays the bank charges?
AirClaim’s price list says bank transfer costs are not its responsibility, so any charges from your bank or intermediary banks reduce what you receive.
Can I withdraw from an AirClaim claim?
Consumers in the EU, EEA and UK may withdraw within 14 days of the service starting without cost. After that, the terms require you to pay amounts due – including where the airline has already confirmed payment.
Sources
- AirClaim – price list (last update 28 July 2021) – Air Claim SA
- AirClaim – terms and conditions (5 January 2024) – Air Claim SA
- AirClaim – about us – Air Claim SA
- Trustpilot – airclaim.com – Trustpilot
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.