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Iberia customer service: UK phone number, claims and complaints

Iberia lists a UK number that its website says is staffed 24 hours a day in English and Spanish, a separate baggage service centre in Madrid, and five online forms for disrupted flights, each with a published reply target. These are the routes on iberia.com’s UK site, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: UK number: +44 (0)20 3003 2109 – Monday to Sunday, 00:00–24:00, English and Spanish. Baggage Services Centre: +34 913 33 67 02, 24 hours. Claims: separate online forms for cancelled, delayed and missed-connection flights, denied boarding and schedule changes; Iberia aims to reply within 7 business days (up to 21 for complex claims). Escalation: AESA (flights from Spain) or the CAA (flights from the UK). Checked 10 November 2026 on iberia.com.

Iberia phone numbers

From Iberia’s UK contact page and the site footer:

LineNumberHours and languages
UK contact / telephone sales+44 (0)20 3003 2109Monday–Sunday 00:00–24:00, English and Spanish
Bookings (Madrid)+34 913 33 67 01 (freephone 900 111 500 from within Spain)Monday–Sunday 00:00–24:00, English and Spanish
Iberia Baggage Services Centre (Madrid)+34 913 33 67 02 (freephone 900 111 342 from within Spain)Monday–Sunday 00:00–24:00, English and Spanish
Iberia On Business+34 918 79 00 33Monday–Sunday 09:00–19:00

Iberia describes the Madrid +34 numbers as local telephone numbers “without additional charges”; from the UK they are international calls at your provider’s rate. The UK number is a London 020 landline. Iberia does not list a separate Irish number on its UK site.

Online claim forms and social media

Iberia’s Flight cancellations, delays and changes page has one form for each situation:

Iberia’s FAQ on that page gives the rules:

  • Reply time: “We aim to reply within 7 business days”, but complex claims “may take up to 21 days”. The answer comes by email; you can also track the claim online.
  • For someone else: allowed with their authorisation, entering the affected passenger’s details.
  • Languages: Spanish, Catalan, Portuguese, English, French, German, Italian, Chinese and Japanese.

Iberia is also on social media as @iberia and at facebook.com/iberia.

EU261/UK261 compensation and refunds

Iberia is a Spanish airline, so EU261 covers its flights to and from the EU (€250 / €400 / €600), and UK261 covers flights from the UK (£220 / £350 / £520). Flights operated by Iberia Express or Air Nostrum (Iberia Regional) are claimed from the operating airline – check your boarding pass.

Refund after a cancellation: if you did not accept the alternative Iberia offered, request the refund on the same claims page, through Flight cancellations, delays and changes, with the booking code and ticket number. Iberia sends a confirmation email with a reference number. More: Iberia delay compensation and flight refund rights.

Check your Iberia flight

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage

Report a missing or damaged bag at the arrival airport and keep the file reference. You can follow the search on Iberia’s baggage tracing page or call the Baggage Services Centre on +34 913 33 67 02 (24 hours, English and Spanish). Expenses caused by a delayed bag are claimed with receipts; Iberia’s FAQ lists the information it needs. Legal deadlines: delayed baggage and Montreal Convention.

Where to escalate

Iberia is not in a CAA-approved ADR scheme, and its UK pages give no postal address for complaints. If Iberia rejects your claim or does not reply:

Frequently asked questions

What is the Iberia phone number in the UK?

+44 (0)20 3003 2109. Iberia’s website gives the hours as Monday to Sunday, 00:00–24:00, in English and Spanish. Checked 10 November 2026.

How long does Iberia take to answer a claim?

Iberia says it aims to reply within 7 business days, and that complex claims may take up to 21 days. The reply is sent by email.

Can I claim for my family or friends on one Iberia form?

Iberia says you can file a claim on behalf of someone else if you have their authorisation; you enter the flight details and the details of each affected passenger.

How do I claim compensation from Iberia?

Use the matching online form on Iberia’s Flight cancellations, delays and changes page: cancelled flight, delayed flight, missed connection, denied boarding or schedule change.

The Iberia name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Iberia. Information only, not legal advice.

Sources

  1. Iberia Offices (contact, United Kingdom) – Iberia
  2. Flight cancellations, delays and changes (claims and FAQ) – Iberia
  3. Baggage tracing – Iberia

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.