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Flights to Georgia: delays, cancellations and your rights

Georgia’s international airports include Tbilisi, Kutaisi and Batumi. Flights to Georgia from the EU, Norway, Iceland, Switzerland or the UK are covered by EU261 or UK261 whatever the airline; flights from Georgia are covered by EU261 only when they land in the EU, Norway, Iceland or Switzerland on an airline licensed in one of those countries, and by UK261 only when they land in the UK on a UK or EU airline (in both cases not if you received benefits or compensation and assistance under local rules). Georgia has its own EU261-style rules, adopted with reference to the EU–Georgia Common Aviation Area Agreement.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Flying to Georgia from elsewhere in Europe, a delay of 3 hours or more is worth €250 per passenger on typical routes (EU261, any airline); from the UK £220 under UK261. On the way home you are covered only on an EU airline (into the EU) or a UK or EU airline (into the UK). Local rules may help on airlines from there.

Your rights each way

DirectionRulesCovered airlines3h+ delay / late cancellation
Another EU/EEA country or Switzerland → GeorgiaEU261any airline€250
Georgia → another EU/EEA country or SwitzerlandEU261only an EU airline€250
UK → GeorgiaUK261any airline£220
Georgia → UKUK261only a UK or EU airline£220
Outside Europe → Georgianone––

Amounts are per passenger and depend on the great-circle distance between your airports – the ranges cover the busiest routes. Whatever the cause, from 2 hours’ delay the airline must provide meals and drinks, and a hotel if you are stuck overnight – where EU261 or UK261 applies.

Local rules: Order No. 122 of the Director of the Georgian Civil Aviation Agency (17 July 2012, in force since 1 September 2012; the published text lists amendments up to December 2021) sets rules on compensation and assistance for denied boarding, cancellation and long delay, adopted with reference to the EU–Georgia Common Aviation Area Agreement and Regulation 261/2004. The rules apply to passengers departing from Georgian airports on any airline, and to flights into Georgia from a third country on a Georgian airline unless the passengers received compensation and assistance there. Compensation is €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km) for denied boarding, cancellation or a delay of 3 hours or more at the destination, unless the airline proves extraordinary circumstances; it is paid in cash or by bank transfer.

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

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Strikes

No strikes affecting flights in Georgia are announced in our calendar at the moment.

Strike calendar

Where to complain

  1. The airline first – in writing, with your booking reference. Use our complaint letter generator.
  2. Authority: Georgian Civil Aviation Agency (GCAA) – Air Transportation Department – Supervises compliance with the passenger compensation and assistance rules and can hold airlines liable under the Code of Administrative Offences; passengers keep the right to go to court..
  3. From the UK: if you flew from a UK airport or with a UK airline, you can also use UK ADR, the CAA or the small claims court.

Tips for flying to Georgia

  • On a Georgian or other non-EU airline flying from Tbilisi or Kutaisi to the EU, EU261 does not apply – but the Georgian rules do, because they cover every departure from Georgia.
  • After a denied boarding, cancellation or long delay, the airline must give each affected passenger a written notice of the rules, and the Agency’s contact details must be provided – ask for them if you are not given them.
  • If you accepted less than the rules provide because you were not correctly informed of your rights, the rules say you can still claim the difference.

Frequently asked questions

Am I covered on a flight to Georgia?

From anywhere in the EU, the EEA or Switzerland, yes: EU261 covers every departing flight, whatever the airline – €250 per passenger on typical routes if you arrive 3 hours or more late. From the UK, UK261 covers every departing flight (£220). From outside Europe you are covered by neither rule.

Am I covered on the flight home from Georgia?

Flights from Georgia into the EU are covered by EU261 only on an EU airline, and into the UK by UK261 only on a UK or EU airline. With a Georgia airline you are not covered by EU261 or UK261.

Order No. 122 of the Director of the Georgian Civil Aviation Agency (17 July 2012, in force since 1 September 2012; the published text lists amendments up to December 2021) sets rules on compensation and assistance for denied boarding, cancellation and long delay, adopted with reference to the EU–Georgia Common Aviation Area Agreement and Regulation 261/2004. The rules apply to passengers departing from Georgian airports on any airline, and to flights into Georgia from a third country on a Georgian airline unless the passengers received compensation and assistance there. Compensation is €250 (up to 1,500 km), €400 (1,500–3,500 km) or €600 (over 3,500 km) for denied boarding, cancellation or a delay of 3 hours or more at the destination, unless the airline proves extraordinary circumstances; it is paid in cash or by bank transfer.

Who enforces passenger rights in Georgia?

Georgian Civil Aviation Agency (GCAA) – Air Transportation Department – Supervises compliance with the passenger compensation and assistance rules and can hold airlines liable under the Code of Administrative Offences; passengers keep the right to go to court.. Complain to the airline first; if it rejects you or does not answer, you can turn to this body. All national enforcement bodies.

Are strikes covered?

It depends whose staff are on strike. Air traffic control or airport strikes are usually extraordinary circumstances; strikes by the airline’s own staff are not (CJEU C-28/20). See strikes and compensation.

Data: Eurostat 2024, EUROCONTROL, UK Civil Aviation Authority 2025. Information only, not legal advice.

Sources

  1. Order No. 122 – Rules for compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (English text) – Georgian Civil Aviation Agency
  2. Air Transportation Department – Georgian Civil Aviation Agency
  3. Regulation (EC) No 261/2004 – full text (Article 3: scope; recital 15: air traffic management decisions) – EUR-Lex
  4. Regulation (EC) No 261/2004 as it applies in the UK (UK261) – Article 3, scope – legislation.gov.uk
  5. UK flight punctuality statistics 2025 (flights by destination from UK airports) – UK Civil Aviation Authority
  6. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
  7. EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
  8. UK flight punctuality statistics 2025 – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.