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Emirates customer service in the UK: phone, chat, complaints

Emirates lists a UK contact centre number, a 24/7 number in Dubai, live chat and social media support, and a long menu of online forms – one of which, “Feedback or complaints”, is also where EU261/UK261 claims go. These are the routes on Emirates’ UK help pages, checked 10 November 2026.

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In short: UK contact centre: +44 344 800 2777 (hours not stated). 24/7 alternative: +971 600 555555, international rates. Chat: live chat on the Help page; Facebook and X support 24/7 in English and Arabic. Complaints and compensation: the Feedback or complaints form (ticket number starting 176). Refunds: refund request form. Escalation (UK flights): the CAA. Checked 10 November 2026 on emirates.com/uk.

Emirates phone numbers for UK passengers

Emirates’ UK Help and support page shows:

LineNumberHours and cost
UK Contact Centre+44 344 800 2777Hours not stated on the page; 0344 is an 03 number, priced like a normal UK landline call
Global Contact Centre (Dubai)+971 600 55555524/7; Emirates says “International rates apply”

Emirates’ local office pages repeat the UK number. Its Manchester airport office (4M Building, Malaga Avenue, M90 3RR) showed opening hours of 05:00–21:30 every day; that is a ticket office, not a complaints desk.

Live chat and social media

The Help page has a Start Live chat button. Emirates also says its customer service teams on its official Facebook page and its customer service X (Twitter) account are online 24/7 and answer in English and Arabic. Do not post booking references or personal details publicly; use private messages.

For changes – a different flight to the same destination, cancellations, name details – Emirates points you to Manage Your Booking on emirates.com or in the app.

Complaints and EU261/UK261 claims

Emirates has no separate EU261 form. Complaints and compensation claims go through the Feedback or complaints form; a Complaint follow-up form exists for cases you have already opened. The form requires an Emirates ticket number (starting 176) and allows up to 3,000 characters. Emirates says it will reply “as soon as possible” but gives no fixed time.

UK261 and EU261 cover Emirates only on flights departing the UK or the EU – not flights from Dubai to Europe. On a covered long-haul flight the usual amount is £520 or €600 per passenger. Other useful forms on the same Help page: delayed flight certificate, cancelled flight certificate and delayed baggage certificate, often needed for insurance. See how to claim from Emirates and Emirates cancelled flights.

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

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  • Fee only if successful (35%)
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Rather skip the questions? Start a claim with AirHelp straight away

Refunds and baggage

  • Refunds: use the refund request form. The amount depends on your fare conditions unless Emirates cancelled; travel-agent bookings are refunded by the agent. See Emirates refunds.
  • Baggage: report a missing or damaged bag at the arrival airport and keep the PIR reference; Emirates’ delayed or damaged baggage page explains tracing and claims. A lost property form is also on the Help page. See Emirates baggage claims.

If Emirates rejects your complaint

Emirates is not in a CAA-approved ADR scheme. For flights departing the UK, its UK delay notice refers unresolved complaints to the Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT) – see complaining to the CAA. For flights from an EU country, the national enforcement body of that country is the equivalent: national enforcement bodies. Why some airlines use ADR instead: ADR schemes.

The UK help pages give no postal address for complaints. If you go to court, send a letter before action first and keep the form confirmations as evidence.

Frequently asked questions

What is the Emirates phone number in the UK?

+44 344 800 2777, the UK Contact Centre number on Emirates’ UK help page. The page does not give opening hours; the Dubai contact centre on +971 600 555555 is open 24/7 at international rates. Checked 10 November 2026.

How do I complain to Emirates?

Use the Feedback or complaints form on emirates.com. You need your ticket number (starting 176). Use the Complaint follow-up form to chase an existing case.

Can I claim EU261 compensation from Emirates?

Only for flights departing the UK or the EU. Flights from Dubai to Europe are not covered by UK261 or EU261. Claims go on the Feedback or complaints form.

Does Emirates have live chat?

Yes. The UK Help page has a Start Live chat button, and Emirates says its Facebook and X customer service teams are online 24/7 in English and Arabic. For a formal complaint, still use the online form so that there is a written record with a case number.

The Emirates name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Emirates. Information only, not legal advice.

Sources

  1. Help and support (UK) – Emirates
  2. Our contact details in Manchester – Emirates
  3. Feedback or complaints form – Emirates
  4. Refund request form – Emirates
  5. Delayed or damaged baggage – Emirates
  6. Delay notice (UK) – Emirates

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.