In short: Main UK number: 0344 493 0787, 24/7 for flight bookings and changes (option 1 then 2 for holiday bookings, 08:00–20:00). Delayed baggage: 0344 493 0785, 24/7. Chat: AI assistant in English, 24/7, can connect you to an advisor. Complaints and claims: the online Feedback and Claims portal. Post: Customer Relations (S506), PO Box 1126, Uxbridge, UB8 9XS. Escalation: CEDR within 12 months. Checked 10 November 2026 on britishairways.com.
British Airways UK phone numbers
BA’s Telephone numbers and addresses page, with the United Kingdom selected, lists these lines. BA describes all the 0344 numbers as “calls charged at local rate”.
| What you need | Number | Hours |
|---|---|---|
| Changes to an existing flight booking | 0344 493 0787, option 1 | 24/7 |
| Refunds for flight bookings | 0344 493 0787 | 24/7 |
| New bookings (flights, holidays, hotels, car hire, upgrades) | 0344 493 0787, option 2 | 24/7 |
| Existing holiday, hotel or car hire bookings and their refunds | 0344 493 0787, option 1 then option 2 | 08:00–20:00 daily |
| Meals, name corrections, seats, Advance Passenger Information | 0344 493 0787, option 3 | 24/7 |
| Delayed baggage | 0344 493 0785 | 24/7 |
| Group travel | 0344 493 0765 | Monday–Friday 08:30–17:00 |
| Travelling with a disability | 0800 408 1100 (minicom 0345 700 7706, 24/7; BSL via Convo 08:00–20:00) | 08:00–20:00 daily |
| Bereavement or terminal illness | 0203 684 9677 | 08:00–20:00 daily |
Have your 6-character booking reference (for example AB2CD3) ready. BA’s UK page does not list a separate number for compensation: claims go through the online portal described below.
AI chat and live advisors
The same page says you can “chat with our AI assistant (English only)” using the icon at the bottom of the screen. It answers general travel questions and can connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 UK time, every day.
For baggage questions BA says the most convenient route is Live Chat. Changes such as seats, extra bags or a new date are usually quicker in Manage My Booking, which is also where BA points you first for flight refunds.
Complaints and EU261/UK261 compensation claims
BA’s Complaints and claims page sends everything – baggage claims, expenses, compensation for disrupted flights and general complaints – to one place: the Feedback and Claims portal (“Start a new complaint or claim”). The Customer Relations entry on the contact page links to the same portal.
- You can start with your booking reference; logging in is optional.
- To claim for other passengers, BA asks for a signed letter of authority from each of them.
- Track or update an existing case from the same page – add baggage information, add expenses to a disruption claim, or update another claim. Keep your case reference to hand.
- Reply time: BA gives no fixed period. It says it will get back to you “as soon as we can” and asks you not to open a second case, which it says can mean a longer wait.
Compensation is £220 / £350 / £520 under UK261 (or €250 / €400 / €600 for flights from the EU). Our British Airways claim guide covers the portal step by step, and BA cancelled flights the cancellation rules.
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Baggage and refunds
- Delayed bag: report and track it online through BA’s reporting and tracking page, or call 0344 493 0785 (24/7).
- Baggage claims (delayed-bag expenses, lost or damaged bags): online via “Make a baggage claim online”, which leads into the same claims portal.
- Refunds for flights: Manage My Booking first; if that does not work, 0344 493 0787 (24/7).
Deadlines and amounts: BA delayed, lost or damaged baggage and British Airways refunds.
Postal address and escalation to CEDR
The UK contact page gives this address for Customer Relations:
British Airways Customer Relations (S506), PO Box 1126, Uxbridge, UB8 9XS, United Kingdom
For written EU/UK compensation claims BA uses the same PO box, headed “EU Compensation Claims”. BA says the portal is quicker; post is best kept for a formal letter before action, sent with proof of postage.
If you are unhappy with BA’s final response, BA says you can refer the complaint to the Centre for Effective Dispute Resolution (CEDR), approved by the Civil Aviation Authority, within 12 months. CEDR is free for passengers. As BA belongs to an ADR scheme, the CAA’s complaints team will normally direct you to CEDR rather than handle the case itself. See ADR schemes, our ADR complaint template and complaining to the CAA.
Frequently asked questions
What is the British Airways customer service number in the UK?
0344 493 0787, open 24/7 for flight bookings, changes and refunds (holiday bookings: option 1 then 2, 08:00–20:00). BA says calls are charged at the local rate. Checked 10 November 2026.
How do I complain to British Airways?
Use the Feedback and Claims portal from BA’s Complaints and claims page. It handles complaints, compensation, expenses and baggage claims. You can also write to Customer Relations (S506), PO Box 1126, Uxbridge, UB8 9XS.
Can I talk to a person on British Airways chat?
Yes. BA’s chat starts with an AI assistant (English only), which can connect you to a customer service advisor 24/7.
What can I do if British Airways rejects my complaint?
Refer it to CEDR within 12 months of BA’s final response. It is free, and BA is bound by a decision you accept. Court remains an option.
The British Airways name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with British Airways. Information only, not legal advice.
Sources
- Telephone numbers and addresses (United Kingdom) – British Airways
- Complaints and claims – British Airways
- Feedback and claims portal – British Airways
- Reporting and tracking baggage – British Airways
- Making baggage claims – British Airways
- Alternative dispute resolution (ADR) – UK Civil Aviation Authority
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