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Erzurum International Airport (ERZ): flight delays and compensation

Erzurum International Airport. Not an EU airport: flights to Erzurum from the EU and flights operated by EU airlines are covered by EU 261/2004. Here is what to expect if your flight was delayed or cancelled here, or you were stranded.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 6 min How we write our guides

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In short: Flights departing from Erzurum International Airport are covered by EU261 only with an EU airline; flights from an EU airport to Erzurum are always covered, and flights from the UK by UK261. Departures: covered only on EU (or UK) airlines flying to the EU (or UK).

Live at Erzurum (ERZ) today

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About the airport

Erzurum International Airport (ERZ) serves Erzurum, Turkey. On the routes Eurostat reports, 1,177,465 passengers flew to or from it in 2024, the 175th-highest among the 397 European airports we cover. Its busiest connections were to Istanbul, Istanbul, Ankara, Izmir.

This airport is outside the EU and the UK: departing flights are covered by EU261 only if an EU airline operates them to the EU (or UK261 if a UK or EU airline flies them to the UK). Flights arriving here from the EU or the UK are covered with any airline.

Busiest routes from Erzurum – and what a delay is worth

The 5 busiest routes on Eurostat’s 2024 data, with the compensation for a 3-hour-plus delay or a late cancellation in each direction.

DestinationPassengers 2024DistanceFrom ERZReturn
Istanbul SAW463,7191,009 km––
Istanbul IST322,7611,059 km––
Ankara ESB268,583696 km––
Izmir ADB71,1241,222 km––
Yenişehir YEI51,278987 km––

* only with an EU (or UK) airline. Passengers: Eurostat, both directions, routes reported by EU/EEA airports.

Typical delay causes at Erzurum International Airport

  • Most long delays that earn compensation are not flow delays but airline problems – technical faults, crew shortages and late inbound aircraft – which do not count as extraordinary circumstances.

Airlines you are likely to fly with here

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    What happened?Step 1 of 4

    What happened to your flight?
    Where did you fly from and to?

    With a connection, enter your first departure and your final destination – compensation is based on the total distance.

    How late did you arrive at your final destination?

    What counts is when the aircraft doors opened at your destination – not the departure delay.

    When were you told about the cancellation?
    When did you arrive on the replacement flight?
    Which airline operated the flight?
    When was the flight?

    How many passengers were on the booking?

    1 passenger

    Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

    • Free, no sign-up
    • Fee only if successful (35%)
    • AirHelp: Trustpilot 4.5/5

    Rather skip the questions? Start a claim with AirHelp straight away

    Local information

    • Ask the airline staff at the gate for the reason for the delay or cancellation and write it down; take a photo of the departure board.
    • From 2 hours’ delay (depending on distance) the airline must give you meals and drinks, and a hotel if you are stuck overnight – keep the receipts if you had to pay yourself.
    • If the airline rejects your claim, complain to the national enforcement body of the country where the flight departed (or arrived, for flights from outside the EU), or go to court.

    Frequently asked questions

    Can I claim compensation for a flight departing from Erzurum International Airport?

    Only if the flight is operated by an EU airline. With a non-EU airline, EU261 does not apply to departures from Erzurum International Airport, but local rules and the Montreal Convention may give you a claim for proven losses.

    Can I claim compensation for a flight arriving at Erzurum International Airport?

    If the flight departed from an EU airport (for example Frankfurt, Madrid or Budapest): yes, under EU261, whatever the airline. If it departed from the UK: yes, under UK261.

    How is the length of the delay measured?

    By your arrival time at your final destination – more precisely, the moment the aircraft door opens at the gate. It must be at least 3 hours after the scheduled arrival time.

    Related guides

    Information only, not legal advice. Passenger figures are approximate and based on the airports' published statistics; punctuality figures are from the UK Civil Aviation Authority. We earn a commission when a claim submitted through our partner links is successful.

    Sources

    1. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat

    We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.