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Air France customer service in the UK: phone, WhatsApp, complaints

Air France handles complaints, compensation and refunds through an online claim platform, and backs it up with a UK Service Line and round-the-clock messaging on WhatsApp and Messenger. Here is what airfrance.co.uk shows for UK customers, checked 10 November 2026, with the points to watch when Air France offers a voucher.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Air France Service Line (UK): +44 20 7660 0337, English and French, national standard rate; hours shown on 10 November 2026: 09:00–17:30 London time. WhatsApp and Messenger: 24/7, English and French. Complaints and claims: the online claim platform (airfrance.co.uk/claim). Compensation: choose cash, not the voucher, if you want money. Escalation: AviationADR. Checked 10 November 2026 on airfrance.co.uk.

Air France phone number for the UK

Air France’s UK contact pages show phone details under “Need further assistance?”. On the complaints page:

LineNumberLanguagesHours (London time)Cost
Air France Service Line – United Kingdom+44 20 7660 0337English, French09:00–17:30 (shown as today’s hours on Tuesday 10 November 2026)“National standard rates to: United Kingdom”

The page shows only the current day’s hours, so check again before calling at a weekend. Flying Blue members can log in for a service level based on their status.

WhatsApp and Messenger

The same section lists Messenger and WhatsApp under social media, in English and French, open 24/7. The WhatsApp link on the page opens a chat with Air France’s official account (a French +33 number). This is often the quickest way to change a booking or get an answer during disruption.

Keep formal matters – complaints and money claims – on the claim platform, which gives you a case number and a written record. Air France notes that “due to high demand, our response time may be longer than usual”.

Complaints, compensation and refunds

The complaints page sends you to one platform:

  • Make a claim: airfrance.co.uk/claim. Log in, or use your booking reference and name. Air France says its customer service will contact you directly to handle the case.
  • Track or edit: check the status or add missing information online (track a claim).
  • Refunds and expenses are requested on the same platform; the “Refund” link in the footer leads to the refund contact page.

Voucher or cash: Air France’s passenger-rights page offers a choice between a non-refundable voucher (€350 / €500 / €800) and money (€250 / €400 / €600). The voucher is worth more on paper but ties you to Air France; choose cash if you want money. On flights from the UK, UK261 amounts apply (£220 / £350 / £520). Air France gives no fixed reply time. Background: Air France delay compensation.

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage problems

Report a missing or damaged bag at the arrival airport before leaving, and keep the file reference. Follow-up and claims go through the Baggage topic of Air France’s contact pages or the claim platform; WhatsApp and Messenger can help with tracing. Put any claim in writing within the legal deadlines – 7 days for damage, 21 days from delivery for a delayed bag. See delayed baggage, lost baggage and damaged luggage.

Escalation: AviationADR

Air France’s complaints page says that if you have made a claim and are unhappy with the response, you can contact AviationADR on its website or by email at aviation@cdrl.org.uk. It is approved by the CAA and free for passengers; apply after Air France’s final response or after 8 weeks without one. See ADR schemes and our ADR complaint template. As Air France belongs to an ADR scheme, the CAA will normally send UK passengers there; for flights from France, the French enforcement body is listed under national enforcement bodies.

A “Service address” for legal documents is linked in the site footer; complaints should go through the claim platform.

Frequently asked questions

What is the Air France phone number in the UK?

+44 20 7660 0337, the Air France Service Line for the UK, in English and French, at national standard rates. On 10 November 2026 it showed hours of 09:00–17:30 London time.

Does Air France have WhatsApp?

Yes. Air France’s UK contact page lists WhatsApp and Messenger, in English and French, available 24/7.

How do I complain to Air France?

Use the online claim platform at airfrance.co.uk/claim, with your booking reference and name or by logging in. You can track the claim and add information online.

Should I accept an Air France voucher instead of cash?

Only if you are sure you will fly Air France again. The voucher is non-refundable. You are entitled to compensation in money, so choose cash if you want a bank payment.

The Air France name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Air France. Information only, not legal advice.

Sources

  1. Contact – I want to make, edit or track a complaint – Air France
  2. Claim platform – Air France
  3. Passenger rights – assistance and compensation – Air France
  4. AviationADR – complaints process and participating members – AviationADR

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.