Check compensationCheck

Aer Lingus customer service: phone, chat, complaints and claims

Aer Lingus publishes separate numbers for calls from Ireland and from the UK, a 24/7 chatbot that passes you to live agents, a dedicated line for bags delayed more than five days and online forms for complaints and compensation. These are the routes on aerlingus.com’s contact page, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: From Ireland: (01) 761 7834. From the UK: +44 333 004 5000. Chat: Erin chatbot 24/7, with live agents 24/7 for booking changes. Bag delayed 5+ days: (01) 761 7838 in Ireland, +353 1 761 7838 from the UK. Complaints: online complaints form. Compensation: Flight Disruption Compensation Claim Form. Escalation: Irish Aviation Authority (flights from Ireland) or the CAA (flights from Great Britain). Checked 10 November 2026 on aerlingus.com.

Aer Lingus phone numbers

Aer Lingus’s Contact us page lists:

PurposeFrom IrelandFrom the UK
General calls (“Call us”)(01) 761 7834+44 333 004 5000
Bag delayed more than 5 days (local baggage office)(01) 761 7838+353 1 761 7838
Special assistance01 761 7839+353 1 761 7839 (when outside Ireland)

The page also lists numbers for ten continental European countries and for the USA, Canada and Barbados. It does not give opening hours or call charges. The UK number is an 03 number, which UK rules price like an ordinary 01 or 02 call; the delayed-bag and assistance lines are Dublin numbers, so calling them from the UK is an international call.

Chat and online request forms

Aer Lingus says Erin, its chatbot, is available 24/7 for general questions. For changes to a booking – adding bags, changing seats or names – live chat agents are on hand 24/7: you ask Erin to connect you.

Most other requests have their own form. The full list is on the Requests and Enquiries page, from travel documents to special meals. Booking changes and cancellations are quickest in Manage Trip. If you booked through a travel agent or another airline, Aer Lingus says you must contact them about your options.

Complaints and EU261/UK261 compensation

  • Complaint: the contact page links to the complaints form (“submit a complaint”). Aer Lingus publishes no complaints email address.
  • Compensation: the Flight Disruption Compensation Claim Form – €250 / €400 / €600 under EU261 for flights from Ireland and the EU, £220 / £350 / £520 under UK261 for flights from Great Britain.
  • Expenses (meals, hotel, transport) have a separate expenses form.
  • After a cancellation by Aer Lingus, the airline says it sends your refund or compensation options by SMS or email; if you booked on aerlingus.com you can view them online.

Aer Lingus’s conditions of carriage ask you to claim directly and allow it 28 days before using a third party. Step-by-step: how to claim from Aer Lingus, Aer Lingus cancelled flights and Aer Lingus refunds.

Check your Aer Lingus flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Delayed or damaged baggage

Report a missing bag through Aer Lingus’s delayed baggage page, where you can also trace it. If it has been delayed more than five days, call the baggage office on the numbers above. Damaged bags have a separate reporting page. Deadlines, essentials and limits are in Aer Lingus delayed, lost or damaged baggage.

Where to escalate

Aer Lingus is not a member of a CAA-approved ADR scheme, and its contact page gives no postal address for complaints. If it rejects your claim or does not answer:

Aer Lingus Regional flights are operated by Emerald Airlines; check your boarding pass, as the operating airline is the one you claim from.

Frequently asked questions

What is the Aer Lingus phone number in the UK?

+44 333 004 5000, as listed on Aer Lingus’s contact page under “When in the United Kingdom”. The page does not state opening hours. Checked 10 November 2026.

What is the Aer Lingus phone number in Ireland?

(01) 761 7834 for general calls. For a bag delayed more than five days, call the baggage office on (01) 761 7838.

Is Aer Lingus chat available 24/7?

Yes. Aer Lingus says its chatbot Erin is available 24/7, and live chat agents are on hand 24/7 for booking changes such as bags, seats and names.

How do I complain to Aer Lingus?

Use the online complaints form linked from the contact page. Compensation for delays and cancellations goes on the separate Flight Disruption Compensation Claim Form.

The Aer Lingus name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Aer Lingus. Information only, not legal advice.

Sources

  1. Contact us – Aer Lingus
  2. Requests and Enquiries – Aer Lingus
  3. Complaints form – Aer Lingus
  4. Flight Disruption Compensation Claim Form – Aer Lingus
  5. Missing baggage – Aer Lingus
  6. Alternative dispute resolution (ADR) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.